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The following are features available through My Account

• Change account password
• Add and delete emails
• Change email passwords
• Request a call-back from a Green Apple technician
• Changes to contact and billing information
• Switch to credit card billing
• Make a credit card payment
• View domains (if available)
• View and Print invoices
• View invoice details
• View payments

This guide was created to inform our users how to get the most out of the My Account system. If you run into any problems or still have more questions after reading this document, please don't hesitate to give us a call.

Logging On

When you first enter the My Account area, you will be prompted for your Green Apple username and password. This is the same username and password you use to dial in with us. If you have multiple accounts with us, make sure you are using the login and password of your primary account. If you created extra email addresses on your account, these usernames and passwords will not work here. Enter the information as follows:

• Login: <Your Login> Note: Do NOT include the @greenapple.com part as that is not your login name
• Password: <Your Password>

If you run into problems and you are sure you are typing both the username and password in correctly, please give us a call. We may not have your current password in our billing software, thus you will not be able to access the My Account site until we get that updated. Older accounts that were active before September 1999 or accounts that have never called for technical support or spoken to anyone in the office may need to call as well.

The Main Menu

The main screen for the My Account section is divided into three sections, the left navigation, the upper title bar, and the information area. Listed in the left navigation are buttons to take you to features of My Account. Listed in the upper toolbar is your name, the Logout, and Home buttons. Clicking on Green Apple Home will return you to Green Apple's homepage. Clicking on My Account Home will return you to the main information page within My Account.

Information for each button is as follows:

Account Info

Here you can edit your address, your billing address (if different than your home address) and enter credit card information if you wish to be billed via a credit card. Credit card information is not required, yet is highly suggested since you can have your payments automated in this fashion. If you make any changes, be sure to hit the update button at the bottom of the page when finished.

Invoices

View all current and past invoices here ordered by date with most recent listed at the top. Viewing an invoice gives the option to print a "print friendly" copy of the invoice.

Payments History

Lists all past payments, including check number (if applicable), amount paid, and date payment received.

E-Mail Maintenance

Using this menu, you can add, change the password or delete email accounts. You are allowed 10 email accounts with each Internet access account. The number of remaining email accounts available to create is listed at the upper right corner of the page. Instructions on adding new emails or forwards along with user name and password rules can be found here.

Once you have created a new email account, your next step is to setup your mail program to handle the extra accounts. If you are running Outlook Express 5.x or higher, you can use this. If you are using an older version of Outlook Express, it is recommended that you upgrade to the latest version available for your operating system.. You can also setup Netscape 4.5x via this, or Netscape 6 with this. To configure Netscape, follow the instructions on adding a mail server account and repeat as necessary. If you do not wish to configure your program again, or wish to keep the messages separate, you can use Green Apple's Web Email interface to send, retrieve and manage your messages. You can find Web Email here.

Domain Names

If you have a domain hosted with Green Apple, you can view information about the domain here.

Change Password

You can change your existing account password here. If you have dial-up service, this will change this password as well.  If you have DSL service, this will not update your password for this service.  If you would like to update your DSL password, please give us a call. You will need to enter your existing password in the first box, then type your new password in the boxes below. There are restrictions on the type of password you can have. They are: Passwords must be alpha-numerical (i.e., letters and numbers) only. Upper and lower case is allowed -- but be aware, the Password is case-sensitive. Must be between 4 and 16 characters in length. Combinations of numbers and letters are highly recommended. Examples: t5Y876d, PR8nktuq, 76T1m0L

Make Payment

If you wish to make a payment on your account, you can do so here. In order to make a payment, you will need a major credit card. The current accepted cards are listed on this page. In order to make sure the payment goes through, double check your name, number and expiration date and amount. If you make a mistake, you will be notified that you entered incorrect information.

Request Tech Call Back

You can use this feature to notify Green Apple that you wish for a technical support representative to contact you. This is useful since Green Apple will be notified right away. If it is after business hours, we will attempt to get a hold of you as soon as we come in the next morning.
 

 
This document is copyright Green Apple, Inc, 1995-2007.  Permission is granted for the free distribution of it provided that its contents, including this notice, are not in any way altered. Green Apple disclaims all responsibility of fitness and suitability of this document. User is responsible for any software they download or install. It is incumbent upon User to read and obey copyright and licensing notices of all the software they use.
 

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