This document describes how to manage email through the "Email Management" section of My Account.
 

Table of Contents   Definitions   Adding a Mailbox   Changing a Mailbox Password   Removing a Mailbox   Adding a Filter   Removing a Filter   Adding a Forward   Removing a Forward   Adding an Alias   Removing an Alias

Definitions

Mailbox. A mailbox is a server account, secured by a login and password, which keeps email for a user. On Green Apple, a mailbox exists for your login account and any domain logins or additional mailboxes you have. Mailboxes associated with your login account and domain logins are created implicitly; other mailboxes are created explicitly through "Email Management".

Filter. A filter is a set of rules for scanning email bound to a mailbox and an action to take when the filter criteria is met. Filters are used to fight spam, viruses, and spyware. A filter is also referred to as a "mailbox filter".

Forward. A forward is a mechanism for automatically directing email from one mailbox to another.

Alias. An alias is an email address at a domain which points to mailbox.

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Adding a Mailbox

To add a mailbox, click on "Add Mailbox, Filter, Forward, or Alias" and enter
    Address: <mailbox login; do not include @greenapple.com>
    Password: <mailbox password>
    Route To: [leave empty]

and hit "Create". For example,
    Address: joe34
    Password: 57hrI391
    Route To: [left empty]

To be valid, the login must
- be alpha-numerical only (i.e., letters and numbers)
- consist of lowercase letters only (no uppercase)
- must start with a letter (followed after by letters or numbers)
- have no punctuation marks, spaces, or underscores
- be between 2 and 16 characters in length
- Examples: joe34, frank3, jeffsjr

To be valid, the password must
- be alpha-numerical only (i.e., letters and numbers)
- have no punctuation marks, spaces, or underscores
- be between 4 and 16 characters in length
- Examples: t5Y876d, PR8nktuq, 76T1m0L

Once you have created a new mailbox, the next step is to set up your email program. Please see our support documentation library for the setup document for your particular email client or give us a call, we'd be glad to assist.

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Changing a Mailbox Password

To change a mailbox password, click the "pass" icon beside the mailbox. Enter your password and hit "Change Password".

To be valid, the password must
- be alpha-numerical only (i.e., letters and numbers)
- have no punctuation marks, spaces, or underscores
- be between 4 and 16 characters in length.
- Examples: t5Y876d, PR8nktuq, 76T1m0L

Note: Only additional specified mailboxes may have their password changed at "Email Management". To change the password for your login account, click the "Change Password" link in the left-side navigation menu. To change the password for a domain login, please call us.

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Removing a Mailbox

To remove a mailbox, click the "del" icon beside it. A dialog window will appear asking to confirm the deletion. Hit "OK".

Note: before removing a mailbox, remove any filters, forwards, or aliases which point to it.

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Adding a Filter

To add a filter, click on "Add Mailbox, Filter, Forward, or Alias" and enter
    Address: <mailbox@filter>
    Password: [leave empty]
    Route To: [leave empty]

and hit "Create". For example,
    Address: joe34@spambounceall
    Password: [left empty]
    Route To: [left empty]

For the list of valid filters, please see
    www.greenapple.com/support/library/EmailSecuritySystem.htm

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Removing a Filter

To remove a filter, click the "del" icon beside it. A dialog window will appear asking to confirm the deletion. Hit "OK".

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Adding a Forward

To add a forward, click on "Add Mailbox, Filter, Forward, or Alias" and enter
    Address: <mailbox@greenapple.com>
    Password: [leave blank]
    Route To: <complete email address where mailbox is to be forwarded>

and hit "Create". For example,
    Address: joe34@greenapple.com
    Password: [left blank]
    Route To: frank3@greenapple.com

and
    Address: jeffsjr@greenapple.com
    Password: [left blank]
    Route To: jeffs7491@yahoo.com

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Removing a Forward

To remove a forward, click the "del" icon beside it. A dialog window will appear asking to confirm the deletion. Hit "OK".

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Adding an Alias

To add an alias, click on "Add Mailbox, Filter, Forward, or Alias" and enter
    Address: <person@domain>
    Password: [leave blank]
    Route To: <complete email address where mailbox is to be forwarded>

and hit "Create". For example,
    Address: sales@mycompany.com
    Password: [left blank]
    Route To: joe34@greenapple.com

and
    Address: info@mycompany.com
    Password: [left blank]
    Route To: joe8731@yahoo.com

For further information on Aliases, please see
    www.greenapple.com/support/library/EmailAddressingUsingADomain.htm

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Removing an Alias

To remove an alias, click the "del" icon beside it. A dialog window will appear asking to confirm the deletion. Hit "OK".

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